Refund and Returns Policy
30 days Easy Refund And Returns Policy​
In the event of a slip-up in the vicinity, such as a discrepancy in size or design/shading, or a discrepancy between the image of the item and the picture on the website, a return and Exchange may be authorized at that time.
To request a return and Exchange, simply send us photographs of the product wearing the product and a collage photo of the collar tag within 7 business days of receipt of the product and highlight the issues you are experiencing. You must contact us within 7 business days and provide a snap/photo of the issue you are experiencing in order for a return and exchange to be approved.
After 7 business days, you will not be able to submit a request for a return or exchange.You can contact us through our Email, Facebook/Whatsapp/Live Chat/Call Support.
The Refund Policy Applies when:
- There will be no alteration of the products by the buyer.
- There will be no tags removed by the buyer.
- If the product is in good shape unused and in the original form shipped to you by us.
- If the complaint about the product is done by our end then we will make either refund or exchange as per your satisfaction.
The Refund Policy does not apply when:
- There will be no return/Exchange for ordering more than one comparable item, yet unique size. Individuals misuse it.
- Customized items and Custom Orders are not refundable or exchangeable.
- If there should be an occurrence of a return, the shipping cost will be paid by the purchaser and they are additionally liable to pay the earlier postage cost that was paid by us because we offer free shipping to our customers but it is not free to us.
- No item will be engaged for Return, Refund, or Exchange if the labels were expelled from the item.
- All returns, refunds, or exchanges made after 24 hours of getting the item won’t be adequate.
- Directly before sending your product, our responsible product inspector will survey your product; shading, estimating, and sewing. Still on the off chance that you feel any inquiries so please email us at the given email address and feature the issues that you are looking for with the product.
We will not assess refund or credit orders and have no obligation to provide a refund or credit in situations like the following:
- You have altered your perspective on a thing;
- You purchased a thing unintentionally;
- You exceeded the 30 days;
- You change your mind.
Return Policy.
You can contact us via email, Facebook, WhatsApp, Live Chat, or call to discuss your product’s images and point out the problem you are experiencing.
Our team will assess your issue and confirm that the product is suitable for return, refund, or exchange in accordance with the conditions mentioned above. Upon confirmation, we will provide the RMA Number which must be attached to the delivery box. If there is a return, the purchaser will be responsible for the shipping cost, and they are additionally responsible for the earlier postage cost due to the fact that we offer free shipping for our customers, although it is not free for us.
Exchange Policy
If the client wishes to replace the product with a different size, we will provide them with a replacement product free of charge (new size), however, they will only be responsible for the postage, which will depend on the weight and dimensions of the product.
RMA (Return Material Authorization) Number
RMA number, also known as Return Material Authorization, is an invoice number that allows a shipping company to know that an item is being returned to the seller to be serviced or exchanged. This saves our customers a lot of time when they need to add details and address for shipping a parcel to a specific location. All you have to do is paste the code on the shipping box and post.
Custom Duties
Each country has its own customs laws and regulations. To make it easier for the buyer, we label all of our packages as Free Shipping and package them as a gift so that the buyer doesn’t have to pay multiple customs fees. However, all of our packages or goods that we ship do incur a duty on the shipment.
Note: The product is not free of charge, nor is the delivery of the package free of charge. In the event that the federal, state, or local customs authorities impose any duties on the package, the purchaser is responsible for paying all such duties, rather than the seller.
Custom Orders
Return and Alteration
We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
How we strive to achieve Win-Win Situation?
Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.
Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.
Sizing
Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.
Refund
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
Restocking Fee:
What is a restocking charge?
A restocking charge is a fee charged when goods are returned. A restocking charge is the cost of recovering repackaging costs and shipping costs. The amount of a restocking charge varies depending on the size, type and weight of the product.