(FAQ) Frequently Asked Questions
At The Leather Mafia, we strive to ensure that all of our products are not only aesthetically pleasing, but also of superior quality and durability. We employ the utmost care to ensure that all our garments are crafted with the utmost care and attention to detail, utilizing only the finest fabrics and accessories. Our extensive clientele is a testament to our commitment to providing our customers with beautiful and stylish garments. Nevertheless, we understand that some of our customers may have questions that we are addressing on this page.
If you’re looking for The Leather Mafia, most of the stuff you’ll find on our site is made with real leather. But don’t worry, we’ve got plenty of faux leather jackets too! Plus, we’ve got a huge selection of cotton jackets too.
It is strongly recommended that all customers consult a size guide provided on our website prior to placing an order. If the product does not fit satisfactorily, customers are encouraged to return the product to us for exchange.
Our customers can pay using a variety of payment methods, including All Cards, Secure Pay, PayPal, and Transfer Wise. Upon payment, we will provide a receipt that confirms receipt of the funds received from the customer.
In order to provide our customers with convenience, we have implemented a tracking feature on our website that allows them to monitor their order’s progress and the estimated time within which the order will be delivered to their address. We will send a tracking code to the customer that they can use to monitor the status of their order.
We strive to provide our customers with the highest quality products available on our website. However, there is a rare possibility that you may have received a product that is defective. It is recommended that you contact us within two business days of receipt of such a product. We will provide you with instructions on how to send the defective product back to you. Upon receipt of the defective product, we will gladly send you a new product.
Our craftsmen are able to transform the design submitted by you into a completed garment. All you need to do is upload a sketch or image of your design to us and we will create a custom jacket for you.
The Leather Mafia maintains warehouses in various locations around the globe, where the most popular products are stored and prepared for dispatch to the customers’ locations.
Yes, it is entirely feasible. All you need to do is provide us with the correct dimensions to allow us to replicate the design in accordance with your size.
If you have any questions or concerns, please do not hesitate to reach out to us by emailing us at Orders@TheLeathermafia.com, Or fill a form and we will be happy to provide you with a response as quickly as possible.